IntelligentMulti-AgentCustomerServiceSystem
Enterprise-grade AI customer service platform based on advanced ReACT architecture.
Core Features
Empower your customer service with cutting-edge capabilities.
Multi-Agent Collaboration
ReACT Supervisor mode with dynamic task decomposition for complex query resolution. Agents collaborate autonomously to break down multifaceted user requests, delegating sub-tasks to specialized experts for precise and comprehensive answers.
Full-Process Logistics
Real-time tracking of orders, payments, and delivery status.
Human-in-the-Loop
Agents with autonomous awareness proactively collaborate with human experts to resolve complex long-tail issues.
Technical Advantages
Powered by advanced RAG and Multi-Agent Architecture.
ReACT Architecture
True multi-agent collaboration with modular microservices and event-driven design for high concurrency.
- Microservices Architecture
- Event-Driven Design
- High Concurrency Support
Intelligent AI Engine
Multi-model support (OpenAI, DeepSeek) with intelligent cost optimization and parameter configuration.
- Multi-Model Integration (OpenAI, DeepSeek)
- Cost Optimization
- Flexible Parameter Config
Enterprise-Grade Architecture
Secure, Scalable, and Ready for Business
Multi-Tenant
Independent configuration & strict data isolation. Each enterprise tenant operates within a secure, dedicated environment, ensuring custom configurations and data sovereignty are maintained without interference from other users.
Security & Compliance
End-to-end encryption, RBAC, and audit logs. We adhere to the highest industry standards with comprehensive data protection measures, role-based access controls, and detailed activity logging to satisfy compliance requirements.
Open Integration
WebSocket, Webhooks, and API-first design. Seamlessly connect with your existing CRM, ERP, and support tools through our robust, developer-friendly interfaces, enabling real-time data sync and extended functionality.
Application Scenarios
Tailored for your industry.
E-commerce Automation
Auto-handle orders, returns, and cross-selling. Streamline the entire shopping journey from pre-sales inquiries to post-purchase support, reducing cart abandonment and boosting average order value through intelligent recommendations.
Logistics Service
Real-time tracking updates and exception handling. Provide customers with instant visibility into their shipment status, automatically resolving common delivery inquiries and proactively managing delays to improve satisfaction.
Internal Support
IT/HR helpdesk and knowledge base Q&A. Empower your workforce with 24/7 automated support for routine internal queries, allowing HR and IT teams to focus on strategic initiatives rather than repetitive tickets.
Customer Value
Quantifiable results for your business.
60%+
Efficiency Boost
AI handles routine tasks while humans focus on complexity. By automating high-volume, repetitive interactions, your team can dedicate their expertise to high-value customer engagement and strategic problem-solving.
80%
Faster Response
Multi-agent collaboration achieves sub-second replies. Our distributed agent architecture processes inquiries in parallel, drastically reducing wait times and ensuring customers receive instant, accurate answers 24/7.
40-60%
Cost Reduction
Significant reduction in manual labor and training costs. optimize operational expenses by scaling support capacity instantly without the overhead of recruiting, onboarding, and managing a large support staff.
Overview
Empowering Enterprise Service
RuneMind AI
Our Intelligent Multi-Agent Customer Service System is designed for e-commerce, retail, and logistics. It leverages collaborative agents for intent recognition, task decomposition, and response integration to deliver efficient, precise, and personalized customer experiences.
Get in Touch
Email us
terrysun1216@163.com
Phone
+86-18817858101